Generation G Prepaid Plan

1. What is the Glo Generation G plan?
It is a prepaid value proposition with very attractive products and services such as:
• 1st 120 seconds of the day on local calls is charged at 40k, thereafter:
 20k onnet rate
 30k off-net rate
 Campus zone to all networks at 20K/s
 Peeps rate at 20K/s
• 50% bonus on recharge of N100
• 100% bonus on recharge of N200
• 200% bonus on recharge of N500 and above
• Bonus can be used for SMS and calls to all Networks in Nigeria
• Bonus is charged at 50K/s and N4/SMS
• Bonus is Valid for 7 days
• Free 15MB on every recharge of N200 and above. Valid for 2 days
• 1 free SMS for 1 charged SMS

2. Who can avail of the Generation G Package?
All new and existing prepaid customers

3. What do I need to do to migrate to Generation G?
Dial *170*5# and when asked for the confirmation press 1

4. What is the SMS rate for Glo Generation G?
 On-net SMS: N4/SMS
 Off-net SMS: N4/SMS
 Peps rate: N3
 International: N10/SMS

5. What other benefits do I enjoy on Generation G?
Recharge Bonus: Customers who subscribe to Generation G will enjoy 200% bonus on recharge of N500 and above, 100% bonus on recharge of N200 and 50% bonus on recharge of N100
Peeps rate: Customers on Generation G can call other Generation G customers at a heavily discounted rate of 20k/s and send SMS to same at N3.
Campus zone: Customers who are under the sites classified as campus sites enjoy onnet calls at 20k/s. Customers must dial *170*9# opt for this service and it is exclusive to Glo Generation G.
Free data: Customers get 15MB free on every recharge of N200 and above. Valid for 2 days.
Unlimited Free SMS: Enjoy free SMS on every charged SMS sent (onnet, offnet or IDD). Free SMS can only be used for SMS to all networks in Nigeria.

6. Must the 1st 120 seconds of the day be onnet?
No. The 1st 120 seconds of the day which is charged at 40K/s does not necessarily have to be Glo to Glo calls but it has to be calls within Nigeria.

7. Can the 1st 120 seconds of the day which charged at 40K/s be made on international calls?
No. Only local calls charged at 40K/s qualify for the 1st 120 seconds of the day

8. Must the 1st 120 seconds of the day call be a single call?
No. Numerous local calls can be accumulated to add up to make up the 1st 120 seconds of the day call which is charged at 40K/s.

9. At what rate is the recharge bonus charged?
It is charged at 50K/s

10. Do I get the recharge bonus on every recharge?
You get the recharge bonus once in a week

11. What is the validity of the recharge bonus?
It is valid for 7 days

12. Are there F&F numbers in the package? If yes, how many numbers can be registered and what is the tariff?
There is no F&F in Generation G but what you have is more than F&F as you have Peeps calling rate which allows you to call everyone on Generation G at 20K/s. Get your Family & Friends to be on Generation G and you will enjoy 20K/s when you call one another.

13. What is a Campus zone?
This refers to a territory under sites classified as campus sites. Campus sites are base station sites serving campuses of tertiary institutions across the country.

14. How do I opt for Campus Zone?
Dial *170*9# to start enjoying campus zone rates from campuses of tertiary institutions in Nigeria.

15. Must I dial the campus zone rate while on campus?
No. You can dial the code from anywhere but you can only enjoy the rates while on campus

16. Do I have to dial the campus zone code every time I need to make a call from campus
No. It is a one-off opt-in code

17. What is the meaning of Peeps rate?
This means the rate at which you can call other customers on the Generation G profile

18. Will customers on other profiles also enjoy Peeps rate?
No. Peeps rate is exclusive to the Generation G profile

19. Will I enjoy Peeps rate when I call other Glo customers who are not on Generation G?
No.

20. Do I need to opt in or subscribe for Peeps rate?
No. All you have to do is migrate to Generation G profile and you start enjoying the Peeps rate on your calls and SMS to other Generation G customers.

21. What happens to my Peeps rate when I purchase a bundle pack or I’m enjoying some bonus offers?
The rate of the pack or bonus offer will override your Generation G rates in such cases

22. Do I enjoy the campus rate when I’m off campus?
No. You only enjoy campus rate when you are within the range of campus sites.

23. What happens when I’m under campus site and calling Generation G customer?
You will be charged Peeps rate of 20K/s

24. What happens when I’m under campus site and calling other Glo customers?
You will be charged campus rate of 20K/s

25. What happens to my campus zone rate when I purchase a bundle pack or I’m enjoying some bonus offers?
The rate of the pack or bonus offer will override your campus rate in such cases

26. When do I get the free 15MB?
You get the free 15MB when you recharge N200 (non-cumulative) and above .It is valid for 2 days and will be received every time you recharge N200 or more.

27. How much should I recharge to get the free data?
Recharge any amount from N200 and above to get the free 15MB on every recharge

28. How many times would I receive the free data if I recharge two hundred naira three times same day?
You will receive free 15MB thrice same day i.e 45MB with 2 days’ validity.

29. How many days’ validity do I get to utilize the free data?
The free 15MB is valid for 2 days.

30. How do I check the balance on my data bonus account?
By dialing #122#

31. If I have zero balance on my Main Account and 15MB on my Data Promo Account, would I be able to browse with it?
Yes you would still be able to browse with your free data even when your main account is zero.

32. Do I get the free 15MB if I recharge N100 twice in a day?
No. Only a single recharge of N200 and above earns you the free 15MB.

33. What happens if I recharge with another N200 in less than 2 days while I’m yet to exhaust the previous 15MB free data?
You would get another 15MB and the unexhausted volume from previous bonus will now have 2 days’ validity as well.

34. Do I get free 15MB if I do electronic recharge through ATM, eTop up e.t.c?
No.

35. What is the validity of the free 15MB?
The free 15MB is valid for 2 days. Any unused portion of it expires after 2 days.

36. What can be done with the free 15MB
You can browse any site with your free 15MB. You can check your mail, socialize on facebook, tweet on twitter, search on google e.t.c

37. Can I still browse when I’ve exhausted the free 15MB?
Yes you can. You’ll be charged 5K/kb on further browsing after exhausting the free 15MB.

38. Do I need to re-configure my phone to enjoy the free 15MB?
No, the existing configuration on your phone will work.

39. I have received free 15MB but cannot browse
If you have never used your Glo line to browse before then you should send ‘internet’ to ‘1010’. When you do this, you will get a response which sends the internet settings to you. Follow the instruction and your phone will be set up for browsing. Once this is done, you can start enjoying the free 15MB.
Alternatively, you can manually set up internet on your phone by going through the following steps:
I. Go to SETTINGS
II. Then CONNECTIONS/WIRELESS AND NETWORKS/DESTINATIONS/CONNECTION SETTINGS.
III. Select MOBILE NETWORKS
IV. Select ACCESS POINT NAMES
V. Select DESTINATIONS
VI. Press OPTIONS then select ADD NEW APN/NEW ACCESS POINT
VII. The following parameters are to be used (ignore all other prompts or leave them blank):
• Item Parameter
• Name Glo Mobile Internet
• Access Point Name (APN) gloflat
• Username flat
• Password flat
• Homepage http://hsi.glo.com
• Authentication Type Normal or PAP or CHAP or PAP+CHAP (parameter
• varies depending on the type of device
VIII. Press MENU/OPTIONS and select SAVE SETTINGS/CHANGES

40. Do I need to do anything more after completing the internet setting?
No. Just start enjoying your free 15MB by going to the site you wish to browse.

41. My HSI plan has expired and I’m not able to enjoy the free 15MB?
Make attempt to browse and when you land on the portal click “continue on PAYU’.
Alternatively, send ‘PAYU’ to ‘127’ and start browsing after receiving response from ‘127’.

42. How do I check my HSI status?
By dialing *127*0#

43. I have a data bundle plan currently running and I still get charged from the bundle despite having the free 15MB.
You cannot enjoy the free 15MB until your existing bundle plan is fully exhausted or expires, whichever is earlier.

44. What happens when the free 15MB has been exhausted?
You will continue browsing but will be charged from your main account when your free 15MB has been fully exhausted or expires.

45. Do I need to configure my phone?
The free browsing is available on WAP and Glo Direct. You will need to set your device up for WAP or Glo Direct.
For WAP, send ‘wap’ to 1234. For Glo Direct, send ‘internet’ to 1234

46. Does Unlimited Free SMS mean that all my SMS will be sent free of charge?
No. It means you get free SMS for every charged SMS sent.

47. What can I do with my free SMS?
You can send your free SMS to ANY network in Nigeria.

48. Is the 40k/sec charged daily?
Yes, but you pay that only for the 1st minute of every day on local calls. Subsequent local calls will either be at Peeps rate (20K/s), Campus zone rate (20K/s) or 15K/s to others.

49. Can the 1st 120 seconds (1st minute) of the day be cumulative?
The 1st 120 seconds daily threshold can be achieved either through onnet (Glo-to Glo) calls, offnet (Glo to other networks) OR a combination of both onnet and offnet calls

50. Would a combination of national and international calls qualify for the 40k/sec 1st minute daily rate?
No, as they are billed separately.

51. Is the rate for the 3rd minute of the day different from that of the 2nd minute?
No, it is same rate for every chargeable second after the 1st 120 seconds of the day’s local call(s) had been charged at 40K/ sec

52. What happens if the duration of my 1st local call of the day call is less than 2 minute (120 seconds)?
Generation G is a per second plan so subsequent seconds of your local calls will be cumulated and charged at 40K/sec until the 1st 120 seconds threshold for the day is attained and you would then be charged either 20K/s or 15K/s depending on the call direction and your location (on or off campus).

53. Can existing customers migrate to the GENERATION G package?
Yes. Existing customers can migrate to the plan using the USSD code *170*5#

54. Will new activations enjoy this tariff and benefits by default?
No. New activations are on a default tariff of Infinito. New as well as existing customers will have to dial the USSD migration code *170*5# to migrate to GENERATION G.

55. How can I de-register from the GENERATION G package?
By dialing the respective USSD code of the new package to which you want to migrate.

56. What will happen to customers’ main account and promo account balance on migration?
Customer will lose ONLY the balance in the promo account on migration.

57. Is Glo Generation G a promotional offer?
No, Glo Generation G is a prepaid tariff plan

58. When is the Glo Generation G ending?
Glo Generation G plan has no end date as it is a prepaid plan and not a promotional offer.